# Big possibilities. Everyday applications.

> veridive, an applied AI company, applies AI in six areas: commerce intelligence, supply chain intelligence, ERP and enterprise workflows, customer operations, knowledge and document intelligence, and voice and meeting intelligence. Each starts with one workflow, connects approved data, keeps people in control of decisions and is measured against a baseline.

Start with one useful workflow in commerce, operations or your next product.

Illustrative applications. Your workflow, data and goals shape the solution.

## Commerce intelligence

Give commerce teams a better way to manage product information, support customers and resolve returns.

- **Connect:** Approved product data, order details, policies and customer history
- **Assist:** Catalog enrichment, answer drafts, returns triage and fraud flags
- **Keep people in control:** Merchants and support teams review before anything is published or refunded
- **What to measure:** Time to publish, first-contact resolution, return handling time, cost per resolved case
- **Typical systems:** Shopify, Magento, SAP Commerce, Trendyol, Hepsiburada, Amazon, Zendesk

[Commerce intelligence in detail](https://veridive.com/solutions/commerce-intelligence/) · [See an illustrative engagement](https://veridive.com/work/returns-intelligence/)

## Supply chain intelligence

Bring order, inventory and supplier signals together so planners can focus on the exceptions that need judgment.

- **Connect:** Orders, stock records, supplier confirmations and shipping updates
- **Assist:** Document extraction, exception detection, delay-risk alerts and planner copilots
- **Keep people in control:** Planners approve replenishment and every external commitment
- **What to measure:** Exception resolution time, planner hours, forecast error on selected SKUs, recommendation acceptance
- **Typical systems:** SAP, Logo, Microsoft Dynamics, spreadsheet planning, EDI, email

[Supply chain intelligence in detail](https://veridive.com/solutions/supply-chain-intelligence/)

## ERP & enterprise workflows

Make information easier to find and repetitive document work easier to finish — inside the systems you already run.

- **Connect:** Approved documents, business records and user permissions
- **Assist:** Knowledge retrieval, record matching and document-to-ERP drafts
- **Keep people in control:** Read-only first, sandbox validation, then approved writes
- **What to measure:** Manual entry effort, matching accuracy, task success rate, audit completeness
- **Typical systems:** SAP, Oracle, Microsoft Dynamics, Logo, Netsis, SharePoint

[ERP & enterprise workflows in detail](https://veridive.com/solutions/erp-enterprise-workflows/)

## Customer operations

Help service teams answer faster and more consistently, without losing the human judgment customers trust.

- **Connect:** Knowledge base, policies, order and account data, past conversations
- **Assist:** Suggested replies with sources, intent routing, summaries and quality review
- **Keep people in control:** Agents approve replies; sensitive cases always go to a person
- **What to measure:** Handling time, first-contact resolution, quality scores, customer satisfaction
- **Typical systems:** Zendesk, Salesforce Service Cloud, Freshdesk, WhatsApp Business, contact-center platforms

[Customer operations in detail](https://veridive.com/solutions/customer-operations/)

## Knowledge & document intelligence

Turn contracts, procedures and reports into answers your teams can trust — with a source for every claim.

- **Connect:** Contracts, policies, technical documents, wikis and shared drives
- **Assist:** Cited answers, clause extraction, comparison and risk flags
- **Keep people in control:** Legal, compliance and domain owners review what matters
- **What to measure:** Time to answer, review time per document, accuracy on an agreed test set
- **Typical systems:** SharePoint, Google Drive, Confluence, document management systems

[Knowledge & document intelligence in detail](https://veridive.com/solutions/knowledge-document-intelligence/)

## Voice & meeting intelligence

Our roots are in the spoken web. We turn calls, meetings and trainings into searchable knowledge — cited to the exact second.

- **Connect:** Call recordings, meeting transcripts, training videos
- **Assist:** Timestamped answers, quality and compliance review, coaching insights
- **Keep people in control:** Quality teams calibrate the criteria and review edge cases
- **What to measure:** Review coverage, time to insight, agreement with human reviewers
- **Typical systems:** Contact-center platforms, Microsoft Teams, Zoom, Google Meet, learning platforms

[Voice & meeting intelligence in detail](https://veridive.com/solutions/voice-meeting-intelligence/)

The systems named on this page are examples of what we connect to, not partnerships.

## Where we work most.

- Retail & e-commerce
- Consumer goods
- Manufacturing
- Logistics & distribution
- Financial & professional services
- Holding groups & family businesses

## Twelve good first workflows.

Narrow, frequent, measurable — the kind of work a first pilot should change.

1. Product description and attribute enrichment
2. Returns triage with photo checks
3. Supplier confirmation extraction
4. Delay-risk alerts for open orders
5. Invoice-to-ERP drafting with approvals
6. Contract clause comparison
7. Policy Q&A for employees
8. Suggested replies with cited sources
9. Call quality review with timestamps
10. Sales meeting summaries into CRM
11. Weekly management report drafts
12. Onboarding assistant for new hires

## Don’t see your workflow? Tell us about it.

[Start a project](https://veridive.com/contact/)