# Call and meeting intelligence, cited to the exact second.

> Voice and meeting intelligence is veridive’s applied AI work on calls, meetings and training videos. Building on its origins as an answer engine for the spoken web, veridive makes recordings searchable with answers cited to the exact second, and supports quality and compliance review that quality teams calibrate, with people reviewing edge cases.

Our roots are in the spoken web. veridive turns calls, meetings and trainings into searchable knowledge, cited to the exact second.

## What is voice and meeting intelligence?

Voice and meeting intelligence turns calls, meetings and training videos into searchable knowledge. The system transcribes and reviews recordings, answers questions with a timestamp to the exact second, and supports quality and compliance review, while quality teams calibrate the criteria and review edge cases. It builds on veridive’s roots in the spoken web.

## How are calls and meetings reviewed today?

In a typical contact center, the quality team listens to a small sample of calls each week and scores them by hand. Sales and project meetings end with notes that differ by author, and decisions are hard to find a month later. Training videos hold answers that nobody can search, so the same questions go to the same experts.

## How does it work?

### Connect

- Call recordings
- Meeting transcripts
- Training videos
- Quality criteria and scripts

### Assist

- Timestamped answers
- Quality and compliance review
- Coaching insights
- Meeting summaries for the CRM

### Keep people in control

- Quality teams calibrate the criteria
- People review edge cases
- Every finding links to the exact second, so it can be checked

### What to measure

- Review coverage
- Time to insight
- Agreement with human reviewers

## Which systems does it connect to?

Typical systems, as examples of what we connect to (not partnerships): Contact-center platforms, Microsoft Teams, Zoom, Google Meet, Learning platforms.

## Where can it help?

- **Call quality review with timestamps.** Every call checked against the agreed criteria, with each finding cited to the exact second.
- **Sales meeting summaries into the CRM.** Decisions, next steps and objections summarized and filed where the team already works.
- **Compliance checks on recorded calls.** Required statements and risky phrases found and flagged for a person to review.
- **Searchable training library.** Questions answered from training videos, with a link to the exact moment.
- **Coaching insights.** Patterns across calls turned into specific coaching points for each team.

## What does a first project look like?

1. **Agree the criteria.** Write down what good looks like, with the quality team, before any recording is processed.
2. **Calibrate on past calls.** Score a set of past calls by hand and by system, and compare until the two agree often enough to trust.
3. **Pilot on a slice of live calls.** Review one team or queue, with people checking every edge case and a sample of the rest.
4. **Widen coverage.** Move from a sample toward every call only when agreement with human reviewers meets the agreed level.

## Questions about call and meeting AI

### Can AI review every call instead of a sample?

Yes, within an agreed scope, once it has been calibrated. The quality team first defines the criteria and scores past calls, and the system is compared with those human scores. Coverage grows from a sample toward every call only when agreement is high enough, and people keep reviewing edge cases and a regular sample.

### Where are recordings processed and stored?

Where your data needs to live, agreed before the project starts. We map processing locations, retention periods and access roles with your IT and compliance teams, and align with your KVKK and GDPR requirements. Recordings can stay in-region or on your own servers, and access follows the roles already set in your systems.

## Related

- What we do: [Build: Custom AI & software](https://veridive.com/services/custom-ai-software/) · [Connect: Data & AI foundations](https://veridive.com/services/data-ai-foundations/) · [Improve: Reliability & continuous improvement](https://veridive.com/services/ai-reliability/)
- Field notes: [Answers with receipts: why citations matter at work](https://veridive.com/insights/answers-with-receipts/) · [Evaluation sets are the new requirements document](https://veridive.com/insights/evaluation-sets-are-the-new-requirements/)
- See also: [Call quality review (illustrative)](https://veridive.com/work/#call-review) · [What happened to veridive's answer engine](https://veridive.com/what-happened-to-veridive/) · [Customer operations](https://veridive.com/solutions/customer-operations/) · [Start a project](https://veridive.com/contact/)

## Recordings nobody has time to review?

Tell us what you record and why. We will reply within one business day with a recommended first step. [Start a project](https://veridive.com/contact/) or write to [hello@veridive.com](mailto:hello@veridive.com).