# Work that becomes practice.

> The Work page shows five illustrative engagements of the kind veridive runs: returns intelligence for a home and living retailer, a supplier document desk, invoice-to-ERP drafting, a finance AI champions program and call quality review. They show typical scopes and pilot targets, not reports on named clients.

The kind of engagements we run: one workflow, measured carefully, shipped into everyday use.

Illustrative engagements. They show the kind of work we run and the targets we set; they are not reports on named clients.

## Engagements

### 1. Returns intelligence

*Returns that resolve themselves. Almost.*

Home & living retail · Commerce intelligence · Build, Connect

Return decisions in hours, not days (pilot target). [Read the engagement](https://veridive.com/work/returns-intelligence/)

### 2. Supplier document desk

*One desk for every supplier promise.*

Food manufacturing · Supply chain intelligence · Build, Connect

- **Situation:** Supplier confirmations arrived by email and PDF, each in its own format, and planners re-typed them into the plan.
- **What we built:** A desk that reads each confirmation, extracts dates and quantities, and checks them against the open order.
- **What changed:** Confirmations are extracted and checked automatically; planners handle exceptions only.

### 3. Invoice-to-ERP drafting

*From PDF to posted, with a person in the loop.*

Logistics group · ERP & enterprise workflows · Build, Improve

- **Situation:** Invoices arrived as PDFs and were keyed into the ERP by hand, one field at a time.
- **What we built:** A drafting step that matches each invoice to its records and prepares the entry — read-only first, then approved writes.
- **What changed:** Manual entry replaced by review-and-approve.

### 4. Finance AI champions

*Twenty champions, one new routine.*

Holding company finance function · Team enablement · Enable, Decide

- **Situation:** Licenses were active, but few people used the tools in their weekly finance work.
- **What we built:** A champions program: twenty colleagues, sessions built on real finance tasks, and a weekly routine their managers ask for.
- **What changed:** A 90-day program that turned tool licenses into weekly habits.

### 5. Call quality review

*Every call reviewed. Every finding cited.*

Consumer finance contact center · Voice & meeting intelligence · Build

- **Situation:** The quality team could only listen to a small sample of calls each week.
- **What we built:** A review system that checks each call against the agreed criteria and cites every finding to the exact second.
- **What changed:** Review coverage from a sample to every call, within the pilot scope.

## Against the baseline we agree at the start.

We report against the baseline we agree at the start. Numbers on this page show the kind of targets we set, not claims about specific clients.

Figure: measured weekly against the baseline. Time per case starts at the baseline agreed in week 0, is measured every week of a ten-week engagement, and moves toward the pilot target band (illustrative shape, no client data).

## Have a workflow like these? Start a project.

[Start a project](https://veridive.com/contact/)