04 Work
Work that becomes practice.
The kind of engagements we run: one workflow, measured carefully, shipped into everyday use.
Illustrative engagements. They show the kind of work we run and the targets we set; they are not reports on named clients.
Engagements
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01
Home & living retail · Commerce intelligence
Returns intelligence
Returns that resolve themselves. Almost.
Return decisions in hours, not days (pilot target).
Read the engagement -
02
Food manufacturing · Supply chain intelligence
Supplier document desk
One desk for every supplier promise.
Confirmations are extracted and checked automatically; planners handle exceptions only.
- Situation
Supplier confirmations arrived by email and PDF, each in its own format, and planners re-typed them into the plan.
- What we built
A desk that reads each confirmation, extracts dates and quantities, and checks them against the open order.
- What changed
Confirmations are extracted and checked automatically; planners handle exceptions only.
- Situation
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03
Logistics group · ERP & enterprise workflows
Invoice-to-ERP drafting
From PDF to posted, with a person in the loop.
Manual entry replaced by review-and-approve.
- Situation
Invoices arrived as PDFs and were keyed into the ERP by hand, one field at a time.
- What we built
A drafting step that matches each invoice to its records and prepares the entry — read-only first, then approved writes.
- What changed
Manual entry replaced by review-and-approve.
- Situation
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04
Holding company finance function · Team enablement
Finance AI champions
Twenty champions, one new routine.
A 90-day program that turned tool licenses into weekly habits.
- Situation
Licenses were active, but few people used the tools in their weekly finance work.
- What we built
A champions program: twenty colleagues, sessions built on real finance tasks, and a weekly routine their managers ask for.
- What changed
A 90-day program that turned tool licenses into weekly habits.
- Situation
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05
Consumer finance contact center · Voice & meeting intelligence
Call quality review
Every call reviewed. Every finding cited.
Review coverage from a sample to every call, within the pilot scope.
- Situation
The quality team could only listen to a small sample of calls each week.
- What we built
A review system that checks each call against the agreed criteria and cites every finding to the exact second.
- What changed
Review coverage from a sample to every call, within the pilot scope.
- Situation
02 How we measure
Against the baseline we agree at the start.
We report against the baseline we agree at the start. Numbers on this page show the kind of targets we set, not claims about specific clients.