02 Where it works
Big possibilities. Everyday applications.
Start with one useful workflow in commerce, operations or your next product.
Illustrative applications. Your workflow, data and goals shape the solution.
01Commerce intelligence
Commerce intelligence
Give commerce teams a better way to manage product information, support customers and resolve returns.
- Connect
- Approved product data, order details, policies and customer history
- Assist
- Catalog enrichment, answer drafts, returns triage and fraud flags
- Keep people in control
- Merchants and support teams review before anything is published or refunded
- What to measure
- Time to publish, first-contact resolution, return handling time, cost per resolved case
- Typical systems
02Supply chain intelligence
Supply chain intelligence
Bring order, inventory and supplier signals together so planners can focus on the exceptions that need judgment.
- Connect
- Orders, stock records, supplier confirmations and shipping updates
- Assist
- Document extraction, exception detection, delay-risk alerts and planner copilots
- Keep people in control
- Planners approve replenishment and every external commitment
- What to measure
- Exception resolution time, planner hours, forecast error on selected SKUs, recommendation acceptance
- Typical systems
03ERP & enterprise workflows
ERP & enterprise workflows
Make information easier to find and repetitive document work easier to finish — inside the systems you already run.
- Connect
- Approved documents, business records and user permissions
- Assist
- Knowledge retrieval, record matching and document-to-ERP drafts
- Keep people in control
- Read-only first, sandbox validation, then approved writes
- What to measure
- Manual entry effort, matching accuracy, task success rate, audit completeness
- Typical systems
04Customer operations
Customer operations
Help service teams answer faster and more consistently, without losing the human judgment customers trust.
- Connect
- Knowledge base, policies, order and account data, past conversations
- Assist
- Suggested replies with sources, intent routing, summaries and quality review
- Keep people in control
- Agents approve replies; sensitive cases always go to a person
- What to measure
- Handling time, first-contact resolution, quality scores, customer satisfaction
- Typical systems
05Knowledge & document intelligence
Knowledge & document intelligence
Turn contracts, procedures and reports into answers your teams can trust — with a source for every claim.
- Connect
- Contracts, policies, technical documents, wikis and shared drives
- Assist
- Cited answers, clause extraction, comparison and risk flags
- Keep people in control
- Legal, compliance and domain owners review what matters
- What to measure
- Time to answer, review time per document, accuracy on an agreed test set
- Typical systems
06Voice & meeting intelligence
Voice & meeting intelligence
Our roots are in the spoken web. We turn calls, meetings and trainings into searchable knowledge — cited to the exact second.
- Connect
- Call recordings, meeting transcripts, training videos
- Assist
- Timestamped answers, quality and compliance review, coaching insights
- Keep people in control
- Quality teams calibrate the criteria and review edge cases
- What to measure
- Review coverage, time to insight, agreement with human reviewers
- Typical systems
The systems named on this page are examples of what we connect to, not partnerships.
07 Industries
Where we work most.
- iRetail & e-commerce
- iiConsumer goods
- iiiManufacturing
- ivLogistics & distribution
- vFinancial & professional services
- viHolding groups & family businesses
08 Starter use cases
Twelve good first workflows.
Narrow, frequent, measurable — the kind of work a first pilot should change.
- 01Product description and attribute enrichment
- 02Returns triage with photo checks
- 03Supplier confirmation extraction
- 04Delay-risk alerts for open orders
- 05Invoice-to-ERP drafting with approvals
- 06Contract clause comparison
- 07Policy Q&A for employees
- 08Suggested replies with cited sources
- 09Call quality review with timestamps
- 10Sales meeting summaries into CRM
- 11Weekly management report drafts
- 12Onboarding assistant for new hires