Agree the criteria
Write down what good looks like, with the quality team, before any recording is processed.
06 Where it works · Voice & meeting intelligence
Call and meeting intelligence, cited to the exact second.
Our roots are in the spoken web. veridive turns calls, meetings and trainings into searchable knowledge, cited to the exact second.
Illustrative application. Your workflow, data and goals shape the solution.
06Voice & meeting intelligence
What is voice and meeting intelligence?
Voice and meeting intelligence turns calls, meetings and training videos into searchable knowledge. The system transcribes and reviews recordings, answers questions with a timestamp to the exact second, and supports quality and compliance review, while quality teams calibrate the criteria and review edge cases. It builds on veridive’s roots in the spoken web.
How are calls and meetings reviewed today?
In a typical contact center, the quality team listens to a small sample of calls each week and scores them by hand. Sales and project meetings end with notes that differ by author, and decisions are hard to find a month later. Training videos hold answers that nobody can search, so the same questions go to the same experts.
How does it work?
- Connect
- Call recordings
- Meeting transcripts
- Training videos
- Quality criteria and scripts
- Assist
- Timestamped answers
- Quality and compliance review
- Coaching insights
- Meeting summaries for the CRM
- Keep people in control
- Quality teams calibrate the criteria
- People review edge cases
- Every finding links to the exact second, so it can be checked
- What to measure
- Review coverage
- Time to insight
- Agreement with human reviewers
Which systems does it connect to?
06.1 Use cases
Where can it help?
- i
Call quality review with timestamps
Every call checked against the agreed criteria, with each finding cited to the exact second.
- ii
Sales meeting summaries into the CRM
Decisions, next steps and objections summarized and filed where the team already works.
- iii
Compliance checks on recorded calls
Required statements and risky phrases found and flagged for a person to review.
- iv
Searchable training library
Questions answered from training videos, with a link to the exact moment.
- v
Coaching insights
Patterns across calls turned into specific coaching points for each team.
Calibrate on past calls
Score a set of past calls by hand and by system, and compare until the two agree often enough to trust.
Pilot on a slice of live calls
Review one team or queue, with people checking every edge case and a sample of the rest.
Widen coverage
Move from a sample toward every call only when agreement with human reviewers meets the agreed level.
Questions
Questions about call and meeting AI
Can AI review every call instead of a sample?
Yes, within an agreed scope, once it has been calibrated. The quality team first defines the criteria and scores past calls, and the system is compared with those human scores. Coverage grows from a sample toward every call only when agreement is high enough, and people keep reviewing edge cases and a regular sample.
Where are recordings processed and stored?
Where your data needs to live, agreed before the project starts. We map processing locations, retention periods and access roles with your IT and compliance teams, and align with your KVKK and GDPR requirements. Recordings can stay in-region or on your own servers, and access follows the roles already set in your systems.
Recordings nobody has time to review?
Tell us what you record and why. We will reply within one business day with a recommended first step.